Privacy policy
PRIVACY POLICY
Last updated: August 30, 2026
This Privacy Policy explains how Equestrian Star ("Equestrian Star", "we", "us" or "our") collects, uses and protects personal information when you visit our website, purchase our products, contact us or otherwise use our services.
We respect your privacy and process personal information in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR) where applicable.
1. INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect the following types of personal information:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order history, returns, cancellations and refunds.
• Payment-related information necessary to process your purchase. Payments are processed through our payment providers and we do not need to directly store your complete payment-card details.
• Account information if you create or use a customer account.
• Communications you send to us, including customer-service enquiries, return requests and other correspondence.
• Technical and device information, such as your IP address, browser type, device information and information about how you interact with our website.
• Information collected through cookies or similar technologies where these are used.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information;
• automatically when you visit or interact with our website;
• from service providers that help us operate our store, process payments, fulfil orders, deliver products or provide other services; and
• from other third parties where permitted by law.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• process and fulfil orders;
• process payments;
• arrange production, fulfilment and delivery;
• provide order and delivery updates;
• process cancellations, returns and refunds;
• provide customer support;
• maintain and administer customer accounts;
• prevent fraud, abuse and security incidents;
• operate, maintain and improve our website and services;
• comply with legal, accounting and regulatory obligations;
• establish, exercise or defend legal claims; and
• send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.
Where required by law, we rely on an appropriate legal basis for processing, which may include performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.
4. SHOPIFY
Our e-commerce services use Shopify technology.
Shopify may process personal information when you visit our store, place an order, use checkout or otherwise interact with Shopify-powered services.
Information necessary to provide our store and checkout services may therefore be transmitted to and processed by Shopify.
Shopify processes certain personal information according to its own privacy terms and policies.
You can find further information about Shopify's handling of consumer personal information through Shopify's official privacy resources.
5. PAYMENT PROCESSING
Payments are processed through Shopify and/or the payment methods and payment providers made available during checkout.
Payment providers may collect and process information necessary to authorise and complete your payment, prevent fraud and comply with their legal obligations.
Their processing of your information may also be governed by their own privacy policies.
6. ORDER FULFILMENT AND DELIVERY
We use third-party service providers to help manufacture, fulfil and deliver products.
We may provide those providers with information necessary to fulfil your order, such as your name, delivery address, contact information, order details and products purchased.
We only provide information reasonably necessary for them to perform the relevant service.
Because fulfilment and delivery providers may operate internationally, information may be processed in countries other than the country where you live.
7. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may use your contact information to send you news, offers, product information and other promotional communications.
Where consent is required, we will only send these communications with the appropriate consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional or service communications relating to an order or account.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website and the services supporting it may use cookies and similar technologies.
These technologies may be necessary for functions such as checkout, security, remembering preferences and maintaining website functionality.
Where required by applicable law, non-essential cookies or similar technologies will only be used in accordance with the appropriate consent requirements.
Browser and device settings may also allow you to control certain cookies.
9. HOW WE SHARE PERSONAL INFORMATION
We do not disclose personal information except where reasonably necessary to operate our business, provide our services, comply with the law or where you have otherwise authorised the disclosure.
We may share relevant information with:
• Shopify;
• payment processors and payment providers;
• product manufacturing and fulfilment providers;
• shipping and delivery providers;
• hosting, technology and security providers;
• professional advisers where necessary;
• government authorities, regulators, courts or law-enforcement bodies where legally required; and
• other service providers necessary to operate Equestrian Star.
We may also disclose information where necessary in connection with a legitimate business transaction or to protect our legal rights.
10. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the European Economic Area.
Where personal information protected by European data-protection law is transferred internationally, appropriate safeguards will be used where required by law.
These may include adequacy decisions, Standard Contractual Clauses or other legally recognised transfer mechanisms.
11. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.
12. YOUR DATA-PROTECTION RIGHTS
Depending on where you live and the applicable law, you may have rights concerning your personal information.
For individuals protected by the GDPR, these may include the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in applicable circumstances;
• request restriction of processing;
• object to certain processing;
• receive certain personal information in a portable format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with an appropriate data-protection supervisory authority.
These rights are subject to the conditions and exceptions provided by applicable law.
We may need to verify your identity before responding to certain requests.
13. YOUR RIGHT TO COMPLAIN
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
If you are located in Spain, you may also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).
If you live elsewhere in the European Economic Area, you may have the right to complain to the competent data-protection supervisory authority in your country.
14. CHILDREN'S PRIVACY
Our store is intended for customers who are legally able to enter into purchases or who are acting with the involvement of a parent or legal guardian where required.
We do not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us improperly, please contact us.
15. SECURITY
We and our service providers use measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.
16. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy information before providing personal information to them.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our practices, services or legal obligations change.
When we make changes, we will update the "Last updated" date shown at the beginning of this policy and provide any additional notice required by applicable law.
18. CONTACT US
For questions about this Privacy Policy, our privacy practices or to exercise a data-protection right, please contact:
Equestrian Star
Email: equestrianstares@gmail.com
We may request additional information where reasonably necessary to verify your identity before processing a data-protection request.